Do you want a quick and easy definition of what is a service?
Are you working on a service catalog initiative or have [...]
Mark O’Loughlin elected to the Board of Directors at itSMF Ireland
It is with great pleasure that I can announce that [...]
The Service Catalog – reviewed by itSMF Australia
Karen Ferris, board mamber and director of publications at itSMF [...]
Put a value on IT using the service catalog
How does the organisation view IT? As a friend, foe [...]
The rise (and fall?) of the CCO.
I recently came across an interesting read from the Harvard [...]
How to excel with the service catalog
Isn’t this an interesting question that many of us would [...]
How to excel with the Service Catalog
Isn’t this an interesting question that many of us would [...]
Getting the customer experience right
I was recently introduced to Zipcar by an American friend. [...]
The customer is king
I came across the following quotes today while looking for [...]
Is your customer service adequate?
This link is crude but does make a point. How [...]