Thought Leadership

Mark has produced a wide portfolio of information and value add though leadership downloads.

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The Service Catalog – Book Preview

Download The Service Catalog – Preview 


Book Reviews 

Download The Service Catalog Review-itSMF Australia

Download The Service Catalog Reviews – Individual


Free White Papers

Download What is a service catalog

Download Why a service catalog

Download Service catalog types – eight basics explained

Download How to excel with the service catalog

Download Put a value on IT using the service catalog

Download What roles are required for an effective service catalog?


Service Level Agreement Template

Download Service Level Agreement Template