Congratulations – Winners
Congratulations to the following people who recently won free e-Book vouchers after attending my session on Service Management for Cloud Computing. A big thank you to to Ivo van Haren [...]
Congratulations to the following people who recently won free e-Book vouchers after attending my session on Service Management for Cloud Computing. A big thank you to to Ivo van Haren [...]
Sneak preview of the delegate goodie bag for Auxilion cloud transformation breakfast briefing. That book is a great read.
Believe it or not but it takes much more than just a service catalog manager to effectively produce and manage a service catalog that provides value to the business and [...]
The Service Catalog reveives a 5 star review on Amazon. Read the review here: 5 star review
Are you working on a service catalog initiative or have been tasked with defining what your IT department does in the context of services? Are you trying to work out [...]
Karen Ferris, board mamber and director of publications at itSMF Australia, has reviewed The Service Catalog for their chapters newsletter. The following is a brief extract from the review: One [...]
It gives me great pleasure to announce that my book The Service Catalog is now available in Japanese. Many thanks to all at itSMF Japan and my publisher Van Haren [...]
I will be holding a Service Catalog workshop at the Camden Court Hotel, Dublin, Ireland on Wednesday 29th September 2010 from 08:30am to 11.00am. Further details and RSVP can be [...]
Be Prepared... the meaning of the motto is that a scout must prepare himself by previous thinking out and practising how to act on any accident or emergency so that [...]
Time to close the gap between IT and business users 01.06.2010 Irish private and public-sector organisations need to close the gap between IT and business users if they are to [...]