Professional Cloud Service Manager

Our leader Mark developed this 3-day course and certification for the Cloud Credential Council.

‘Three days, hands-on, practical, relevant and very educational’.

That’s not what we say. That’s what people say who have attended PCSM delivered by Mark.

The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services.

The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.

What’s Covered?

Module 1: Cloud Service Management Fundamentals
Module 2: Cloud Service Management Roles
Module 3: Cloud Service Strategy
Module 4: Cloud Service Design, Deployment and Migration
Module 5: Cloud Service Management
Module 6: Cloud Service Economics
Module 7: Cloud Service Governance
Module 8: Showing the Value of Cloud Services to the Business
Module 9: Popular Service Management Frameworks

Who is this for?

  • IT Managers and CIOs
  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre-Sales Consultants
  • IT Professionals

Download the PCSM Syllabus

Need even more details – get it straight from the horse’s mouth

Read all about it. A sample of feedback from happy learners is below and even more available here

What a fantastic course for a number of reasons.


Firstly, the delivery of Cloud Service Management was practical and comprehensive enough to make a real and immediate difference on return to the office. It is not often you can see a real difference your learning can have in such a short space of time.


Secondly, the delivery of the course was expertly executed, ensuring a real understanding of the core objectives of each attendee and then tailoring both the learning and practical discussions to suit was a real positive. This was of course in parallel to the offering of in depth and industry leading knowledge around Cloud Service Management today.

Lastly, this course was also a great refresher for Service Management professionals as many of the fundamentals still apply…. An added bonus! A course that has already been recommended to peers and teams.


Technology Services Manager. Financial Sector

Many thanks for your instruction, enthusiasm and knowledge of the subject, it made all the difference.


Truly enjoyed the training last week. Your enthusiasm and knowledge made all the difference.


I wanted to say thank you again for the superb way you provided the training and prepared the team for the exam. Thank you for the additional shared materials and the whole course.


Professional Cloud Service Manager Delegate. Client Confidential