Certification & Coursebook

Professional Cloud Service Manager is a unique education and certification experience. It helps individuals and organisations understand the context of cloud services and the changes which have to be catered for.

The Professional Cloud Service Manager (PCSM) coursebook and certification enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services.

Module 1: Cloud Service Management Fundamentals

Module 2: Cloud Service Management Roles

Module 3: Cloud Service Strategy

Module 4: Cloud Service Design, Deployment and Migration

Module 5: Cloud Service Management

Module 6: Cloud Service Economics

Module 7: Cloud Service Governance

Module 8: Showing the Value of Cloud Services to the Business

Module 9: Popular Service Management Frameworks