Report highlights service and support issues when adopting cloud computing.
ITSM14, the annual conference and exhibition of itSMF UK, returns to the Novotel London West in Hammersmith on 10th and 11th November 2014. This year I will be speaking on [...]
itSMF Ireland are running our first conference in conjunction withISACA. As a member of the board of directors of itSMF Ireland, I am delighted that we have the opportunity to [...]
Latest press release from itSMF Ireland. Irish chapter of IT Service Management Forum (itSMF) raises €3,200 funds for Laura Lynn House. Fundraising event marks announcement of the itSMF supported charity. [...]
I recently came across an interesting read from the Harvard Business Review which discusses ‘the rise of the Chief Customer Officer (CCO). The article starts by stating that “... these [...]