Auxilion Cloud Transformation Breakfast Briefing
Sneak preview of the delegate goodie bag for Auxilion cloud transformation breakfast briefing. That book is a great read.
Sneak preview of the delegate goodie bag for Auxilion cloud transformation breakfast briefing. That book is a great read.
Believe it or not but it takes much more than just a service catalog manager to effectively produce and manage a service catalog that provides value to the business and [...]
The Service Catalog reveives a 5 star review on Amazon. Read the review here: 5 star review
Are you working on a service catalog initiative or have been tasked with defining what your IT department does in the context of services? Are you trying to work out [...]
Karen Ferris, board mamber and director of publications at itSMF Australia, has reviewed The Service Catalog for their chapters newsletter. The following is a brief extract from the review: One [...]
It gives me great pleasure to announce that my book The Service Catalog is now available in Japanese. Many thanks to all at itSMF Japan and my publisher Van Haren [...]
Isn’t this an interesting question that many of us would like to ask: How to excel with the service catalog? Let us explore this matter a little. An immediate suggestion [...]
This link is crude but does make a point. How many of us have experienced this type of customer service? This parody captures a not so unreal sequence of events [...]
I will be holding a Service Catalog workshop at the Camden Court Hotel, Dublin, Ireland on Wednesday 29th September 2010 from 08:30am to 11.00am. Further details and RSVP can be [...]
Innovation and IT, if the correct mix can be found, can yield substantial in-roads into providing good quality customer service. Recently I have come across the following service offered by [...]