+ 353 86 8687 229
Auxilion Cloud Transformation Breakfast Briefing
Sneak preview of the delegate goodie bag for Auxilion cloud transformation breakfast briefing. That book is a great read.
Want to know what roles are required for an effective service catalog?
Believe it or not but it takes much more than just a service catalog manager to effectively produce and manage a service catalog that provides value to the business and [...]
5 star review on Amazon for The Service Catalog
The Service Catalog reveives a 5 star review on Amazon. Read the review here: 5 star review
Do you want a quick and easy definition of what is a service?
Are you working on a service catalog initiative or have been tasked with defining what your IT department does in the context of services? Are you trying to work out [...]
The Service Catalog – reviewed by itSMF Australia
Karen Ferris, board mamber and director of publications at itSMF Australia, has reviewed The Service Catalog for their chapters newsletter. The following is a brief extract from the review: One [...]
The Service Catalog now available in Japanese
It gives me great pleasure to announce that my book The Service Catalog is now available in Japanese. Many thanks to all at itSMF Japan and my publisher Van Haren [...]
How to excel with the service catalog
Isn’t this an interesting question that many of us would like to ask: How to excel with the service catalog? Let us explore this matter a little. An immediate suggestion [...]
Is your customer service adequate?
This link is crude but does make a point. How many of us have experienced this type of customer service? This parody captures a not so unreal sequence of events [...]
Service catalog workshop
I will be holding a Service Catalog workshop at the Camden Court Hotel, Dublin, Ireland on Wednesday 29th September 2010 from 08:30am to 11.00am. Further details and RSVP can be [...]
On hold? Hang up – we will call you back!
Innovation and IT, if the correct mix can be found, can yield substantial in-roads into providing good quality customer service. Recently I have come across the following service offered by [...]