So, I got a crazy idea to write a book on a subject that is often spoken about in ITSM but never fully understood. My goal was to write a book that would provide relevant, practical and genuine advice and guidance about service catalogs. Having previously written a whitepaper on service catalogs which was also published internationally, I had been through the writing process before. I thought that this time I just needed to write more content. An so it was, some days the words would flow like water down a water fall, other days the page would be as barren as a desert, with days passing before a single page was written. However, perseverance paid off and now it’s finally here. 

The Service Catalogue. A Practitioner Guide.

After 16 months of writing, editing, reviewing and proofreading,  my book “The Service Catalog” is now available from numerous on-line book stores (check out Amazon). Personally I feel a huge sense of achievement, professionally I feel satisfied that there is now a book that provides relevant, practical and genuine advice and guidance about service catalogs. I did celebrate receiving my fist copy with a bottle of champagne that I had put by when I first started writing the book. It was a long wait to open that bottle but worth it in the end!

I will be launching my book in Ireland at the itSMF.ie AGM scheduled for May 27th. 

Additional details are available here: http://itsmf.ie/events.html

All I need now is to prepare the presentation. Just when you think you are finished and the writing is all over …”