The weather that is. A big thank you to all those who attended my session “It’s Getting Cloudy in IT Service Management” at ITSM 13 last Tuesday. It was standing room only for any late arrivals.

The session was well received and public consensus confirms that there is much needed guidance required to help organizations manage cloud service son top of their traditional IT services. More exciting news on this topic to follow shortly.

As a thank you to all who attended, there were vouchers for a free available on the afternoon courtesy of Van Haren Publishing.

Feedback from the session.

"I had the pleasure of chairing a session Mark ran at the itSMF UK conference.  Over the years I have seen many presentations purporting to demystify cloud operations, but Mark's was the first to really deliver.  

His explanations were clear, his examples were credible and his suggestions both practical and pragmatic.  He easily engaged the audience and although representing a company selling cloud solutions, he never came across as selling anything other than his obvious passion for the subject"

Martin Neville

Head of Service Management Integration

Jaguar Land Rover

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.