I will be presenting "It's Getting Cloudy in Service Management" on Tue Nov 5th at 10:20 at the UK itSMF conference. More details here -> itSMF UK Conference

What effect is cloud having on change management?

Cloud computing changes an organisations approach to demand management. Want to know how?

This and much more over an exciting 45 minute session.

I will be signing copies of my book ‘The Service Catalog” on Tue Nov 5th at the itSMF UK conference.

If you can join me at the event, you won't be disappointed.

Breaking News. I will be announcing important news at the end of the session regarding the service management of cloud based services and cloud computing. More information to follow.

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.