The rise (and fall?) of the CCO.
I recently came across an interesting read from the Harvard Business Review which discusses ‘the rise of the Chief Customer Officer (CCO). The article starts by stating that “... these [...]
I recently came across an interesting read from the Harvard Business Review which discusses ‘the rise of the Chief Customer Officer (CCO). The article starts by stating that “... these [...]
Innovation and IT, if the correct mix can be found, can yield substantial in-roads into providing good quality customer service. Recently I have come across the following service offered by [...]