I have travelled from Cork to Limerick for the weekend. I change roles from that of teacher to that of student for the next two days. After a gruelling nine hours of working through complex economic models, scenarios and case studies I was in need of some food and a break.

Back at the hotel I make my way down to the hotel restaurant for some quick food, then back to prep for tomorrow.

Well what a surprise!! All I can say is that if you really want to see, no experience, true customer experience in its fullest you have to head to Limerick and call into Da Vincenzo's restaurant in The George Boutique hotel.

Host and Director Vincenzo Del Santo has baked the customer experience and serious moments of truth into the dining experience here. It is rare to see such attention to the customer and to ensuring a great customer experience ahead of everything else. When I say the customer experience is baked in, it really is (and actually the pun is intended).

I was so intrigued by this I spoke to Vincenzo, who informed me that the restaurant, its offerings, the service and staff, the menu, the ingredients, the taste, the wine experience and everything else on offer here has been designed with 100% customer experience and satisfaction in mind. An outside-in approach from the start.

I'm not going to attempt to put what Vincenzo has achieved here into any further words. That would be pointless.

If you are an organisation struggling with how to improve your customer experience, head to Da Vincenzo. And take my advice – don't ask Vincenzo how it's done. Look and observe all around you and you will see first-hand how to achieve total customer experience. If you can’t see it, you don’t understand what customer experience is all about.

Vincenzo's vision worked – I'm writing about it, I'm hooked on it.

If you really want to see an excellent customer experience, and gat a fantastic meal, head to Da Vincenzo’s in Limerick and actually see, feel, taste and experience it.

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About the Author: Mark O'Loughlin