Professional Cloud Service Manager Day 3- May 19th

Day three of the Professional Cloud Service Manager drew to a close some hours ago. The scenic backdrop of Glanmire in Cork was a perfect location to take three days out to deliver the course. We had an international affair with delegates from Ireland, Finland and Saudi Arabia.

Day three examined a number of ITIL process and the impact of cloud on these. We examined the role of governance and the gaps that exist today. Exam prep completed after lunch. It was a shame to say goodbye to all, but as the phrase goes ‘all good things must come to an end’.

Best of luck to all the delegates with the exam and results.

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.