The book launch, hosted by itSMF Ireland went very well. Thank you to all who attended the launch and congratulations to the 5 lucky winners who each won a copy of “The Service Catalog”.

I have been collecting some interesting thoughts recently which I will be posting over the coming weeks and am nearing completion of my next ITSM Portal column.

So please stay tuned.

O Captain! My Captain!” (attendees will know my little secret)

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.