The book launch, hosted by itSMF Ireland went very well. Thank you to all who attended the launch and congratulations to the 5 lucky winners who each won a copy of “The Service Catalog”.

I have been collecting some interesting thoughts recently which I will be posting over the coming weeks and am nearing completion of my next ITSM Portal column.

So please stay tuned.

O Captain! My Captain!” (attendees will know my little secret)