Thank you Mark!

Wonderful talk on the cloud and I would like to discuss with you further how ITSM can be used to help manage what occurs going further in terms of value to the business.

Daniel Breston. Owner Qriosity

One of the stand-out sessions of the ITSM 13 Conference was Mark O’Loughlin’s presentation ‘It’s Getting Cloudy in IT Service Management’. An excellent speaker, Mark provided clarity, humour and the perspective of a former Change Manager to a subject that can all too easily become hazy and nebulou

Edd Neil, Global Change Manager. Aker Solutions

Mark, I particularly enjoyed the ideas around the new engagement model that is required with external suppliers in a Cloud environment, i.e. the heightened focus on business/commercial issues versus just IT.

Ann Barrett. Service Source

Excellent presentation and presenter. Thank you for the links I will definitely be taking up the Cloud Service Manager course.

BrightTALK Presentation / Webinar

Mark presented to the Irish Chapter of the itSMF on the 29th November 2013. Mark’s presentation was called “It’s Getting Cloudy in IT Service Management” and explored the challenges faced by ITIL and other best practice frameworks in dealing with the new world of cloud computing.

Mark brought his usual insight and humour to this topic and kept his audience enthralled with his unique take on this subject matter. Mark seamlessly mixes his own knowledge, industry best practice with a light presentation style which never fails to engage.

Derek McCullugh. Chairman, itSMF Ireland

I had the pleasure of attending Mark’s key note regarding The Service Catalog at an ITIL Conference in Copenhagen.

Being in a position where I was about to justify the investment in making a Service Catalog, for the board of directors (4000+ employees) I found it as an eye opener.

Seeing the catalog as much more than a simple tool of showing what my company has on the shelves, I now find myself in a much better position in showing what an active role the service catalog can play, both towards our customers as well as building efficient and effective delivery processes.

Martin Juhl Vojdeman. KMD Copenhagen, Denmark


We were very pleased with the IT audit work you carried out recently for CACI Non-Life Limited. The audit was well planned and very well executed while respecting pre-agreed deadlines and budget.

The outputs were well structured and we have a very useful toolkit with which to move forward.

Mary Ryan, General Manager CACI

A quick note to thank you for the ITIL Foundation training provided to our European and Middle Eastern teams last month.

The course was extremely well put together, expertly delivered and very much appreciated by the whole team.

William O’Connell. Director CommScope

I hired Mark to work with me on a Service Catalogue project for a major client. Mark’s professionalism and “going the extra mile” started with the bid and continued through the project to completion.

Mark has a deep and practical understanding of IT Service Management. He was brilliant at establishing trusting relationships with our senior client personnel.

The project output was very well received by the client and we got a note of thanks from the sponsor.

John Moore. AMT-Sybex

Many thanks for your instruction, enthusiasm and knowledge of the subject, it made all the difference.

Truly enjoyed the training last week. Your enthusiasm and knowledge made all the difference.

I wanted to say thank you again for the superb way you provided the training and prepared the team for the exam. Thank you for the additional shared materials and the whole course.

Professional Cloud Service Manager Delegate. Client Confidential