I had the pleasure of attending Mark’s key note regarding The Service Catalog at an ITIL Conference in Copenhagen.

Being in a position where I was about to justify the investment in making a Service Catalog, for the board of directors (4000+ employees) I found it as an eye opener.

Seeing the catalog as much more than a simple tool of showing what my company has on the shelves, I now find myself in a much better position in showing what an active role the service catalog can play, both towards our customers as well as building efficient and effective delivery processes.