Mark presented to the Irish Chapter of the itSMF on the 29th November 2013. Mark’s presentation was called “It’s Getting Cloudy in IT Service Management” and explored the challenges faced by ITIL and other best practice frameworks in dealing with the new world of cloud computing.

Mark brought his usual insight and humour to this topic and kept his audience enthralled with his unique take on this subject matter. Mark seamlessly mixes his own knowledge, industry best practice with a light presentation style which never fails to engage.