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Want to know what roles are required for an effective service catalog?
Believe it or not but it takes much more than just a service catalog manager to effectively produce and manage a service catalog that provides value to the business and [...]
What roles are required for an effective service catalog?
If you think the answer to this simple question is just the service catalog manager, then think again! True, there should be a service catalog manager, or managers depending on [...]
Best wishes for the holiday season
I wish you all a Merry Christmas and a very happy and prosperous new year in 2012.
Free Resources
Thought Leadership Mark has produced a wide portfolio of information and value add though leadership downloads. Access Thought Leadership Downloads The Service Catalog - Book Preview Download The Service [...]
The Service Catalog now available in Japanese
It gives me great pleasure to announce that my book The Service Catalog is now available in Japanese. Many thanks to all at itSMF Japan and my publisher Van Haren [...]
Press release
Time to close the gap between IT and business users 01.06.2010 Irish private and public-sector organisations need to close the gap between IT and business users if they are to [...]