Want to know what roles are required for an effective service catalog?
Believe it or not but it takes much more than just a service catalog manager to effectively produce and manage a service catalog that provides value to the business and [...]
Believe it or not but it takes much more than just a service catalog manager to effectively produce and manage a service catalog that provides value to the business and [...]
If you think the answer to this simple question is just the service catalog manager, then think again! True, there should be a service catalog manager, or managers depending on [...]
I wish you all a Merry Christmas and a very happy and prosperous new year in 2012.
Thought Leadership Mark has produced a wide portfolio of information and value add though leadership downloads. Access Thought Leadership Downloads The Service Catalog - Book Preview Download The Service [...]
It gives me great pleasure to announce that my book The Service Catalog is now available in Japanese. Many thanks to all at itSMF Japan and my publisher Van Haren [...]
Time to close the gap between IT and business users 01.06.2010 Irish private and public-sector organisations need to close the gap between IT and business users if they are to [...]