An Ode to Cloud

It is Poetry Day Ireland today, so I thought I would get into the spirit of things.

An Ode to Cloud

There was a time; when clouds were near
rain would follow, soon to clear.
With resource-pooling; clouds grew bigger;
Self-serving themselves with a snigger.

The clouds you see race through the sky
meeting planes as they fly by.

Clouds of old just want to rain
on our heads and down the drain.
The dark grey clouds cast out the light,
while wispy ones they just take flight.

The clouds you see race through the sky
meeting planes as they fly by.

But when it’s dry and thirst arrives,
that is when things get contrived.
“Please just rain”; we command.
But alas; not on-demand.

The clouds you see race through the sky
meeting planes as they fly by.

Clouds today are internet bred.
A mix of public, private, hybrid.
Do clouds today seem less complex?
And more elastic when run on OPEX?

The clouds you see race through the sky
meeting planes as they fly by.

Click here for more details on all things cloud related and for exciting news from EXIN and the Cloud Credential Council.

Calling all Irish based IT Service Managers, IT managers and anyone else in the industry…

Calling all Irish based IT Service Managers, IT managers and anyone else in the industry…

Can you help with the following research project by answering a small survey?

Aislinn Collins is currently completing her 3rd year of a BSc. in IT Management in the Institute of Technology Tallaght.  

In order to complete her 3rd Year project she is undertaking research on the impact of the adoption of Cloud Computing on Information Technology Service Management within Irish organizations.  

The focus will be on large organizations but she is happy to receive completed questionnaires from micro, small and medium-sized organizations in order to compare experiences across different sectors.  

Research questions to be answered include whether there is a need for formal ITSM practices such as ITIL or COBIT to be adapted or augmented in light of the new service and deployment models associated with cloud computing.

Please take the short questionnaire https://www.surveymonkey.com/r/NZ7H7FF

Thank you for your help with this research project.

Report highlights service and support issues when adopting cloud computing

My latest article on cloud computing is available at the below links and is also reproduced here

http://bizplus.ie/auxilion-report-urges-more-cloud-awareness/

http://www.businessandleadership.com/leadership/item/51521-report-highlights-service/

Businesses adopting cloud computing services need ask a range of questions about support, backup and security to ensure that they receive adequate levels of service from their provider, according to a new report.

“Cloud computing and cloud based services are growing exponentially, yet many are unaware of the questions they need to ask to ensure quality of service,” said Mark O’Loughlin, head of cloud advisory and consulting at Auxilion and author of the report.

The IT service management and cloud computing report highlights key issues that need to be discussed with the provider before implementing cloud services, including the legal jurisdiction the data stored in and the level of service and back up provided.

“For example, customers may assume that their applications and services are fully resilient and backed-up, only to find out during a service outage that they have inadequate arrangements in place,” O’Loughlin said.

“The legal jurisdiction of where the data is stored also poses serious legal and compliance issues such as who has access to the data from a legal perspective and what data protection laws apply.”

The report advisers that cloud computing and cloud based services customers should expect, and demand, at least the same levels of service as those provided by traditional IT service providers and internal IT organisations.

And it recommends implementing ITIL (Information Technology Infrastructure Library) principles to support the adoption and use of cloud computing and cloud based services.

“Applied properly, cloud computing has huge cost and productivity benefits,” said O’Loughlin. “For example, businesses no longer need to procure, operate and maintain full and complete back-end IT infrastructure and applications. In addition, smart phone and tablet devices have enabled new mobile business models which did not exist ten years ago, via cloud enabled applications and improvements in data communications and broadband access and speeds.

“However, when adopting cloud computing and cloud based services, businesses should not forget the basic principles of IT service management.”