@Rachel McElroy knows how to make a difference.

It’s the small things which make a big difference. It’s the personal touch. This morning I received a hardcopy of the recent Solutionize Global Cloud Leadership Definitive Guide – which has a contribution from Cloud Credential Council

But look at the top of the left hand page @Rachel McElroy has marked the CCC page for us to clearly see and read our piece. That is a small thing to do – but on opening the parcel this morning it hit me that – that was a very personal and thoughtful touch which speaks a lot about an organisations people and culture.

So what are you doing to provide that personal touch to your customers – and what kind of culture exits in your organisation to go that extra 10 seconds – which customers call ‘Going the Extra Mile’

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.

About the Author: Mark O'Loughlin

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.