HollandI will be speaking at the Service Manager Day in Amersfoort Holland on the 23rd of March 2017.

Delighted to have been asked to join such a fantastic mix of industry experts and thought leaders.

The programme for the day is varied and covers a diverse range of topics – so somethig for every attendee. Have a look at the programme here


Equally the speaker line-up is a who's who of the best in their fields. It will be a great opportunity to catch up with old friends and finally meet in person others for the first time.

Take a look at the speaker line-up here:


Over the coming weeks I will post some additonal information regarding my session – Hey, Where Has All Our IT Gone? – Embracing Digital Disruption

 @ServiceMgrDag #SMD2017 bit.ly/SMD2017






Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.