Download a free copy of the AXELOS white paper on IT Service Management and Cloud Computing. This white paper was comissioned by AXELOS and written by Mark O’Loughlin of Red Circle Strategies.

What challenges and opportunities does cloud computing present for IT service management?

Cloud computing presents both challenges and opportunities to IT organizations, businesses, customers and consumers. A current shortfall in best practice for the design, development, operation, management and improvement of cloud-based services may be seen as challenge for some within the industry. This is especially true for hybrid IT environments.

However, previous investments in IT management structures and best practices such as ITIL® can be capitalized on and provide a solid foundation for managing cloud based services and hybrid IT environments.

Do you want to find out the answers to these questions?

  • Why is cloud computing important?
  • What questions should be asked of a cloud service provider?
  • How can ITIL be adapted for cloud computing?

Answers to these questions are available in the new whitepaper published by AXELOS, the owners of ITIL.

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.