Professional Cloud Service Manager Day 3- May 19th

Professional Cloud Service Manager Day 3- May 19th

Day three of the Professional Cloud Service Manager drew to a close some hours ago. The scenic backdrop of Glanmire in Cork was a perfect location to take three days out to deliver the course. We had an international affair with delegates from Ireland, Finland and Saudi Arabia.

Day three examined a number of ITIL process and the impact of cloud on these. We examined the role of governance and the gaps that exist today. Exam prep completed after lunch. It was a shame to say goodbye to all, but as the phrase goes ‘all good things must come to an end’.

Best of luck to all the delegates with the exam and results.

EXIN Appointed Official Exam Institute for the Cloud Credential Council.

This is really great news. EXIN have been appointed the official Exam Institute (EI) for the Cloud Credential Council. I expect this will help further drive the adoption of the Professional Cloud Service Manager course globally. The PCSM course is the only vendor neutral service management course for cloud computing.

For more details about the PCSM click here.

Details from the recent press release are below

EXIN Appointed Official Exam Institute for the Cloud Credential Council

PALO ALTO, CA–(Marketwired – April 26, 2016) – The Cloud Credential Council (CCC) and EXIN, the global exam institute for ICT-professionals, have entered a partnership appointing EXIN to be the official exam institute for the CCC certification program. The mutual vision of EXIN and the CCC in cloud competence development provided a perfect opportunity to join forces.

The CCC is an established cloud competence development body and the creator of the leading vendor-neutral, role-based, CCC cloud certification program. The CCC certifications, mapped to key roles in IT and business, were developed after extensive research and contributions from user organizations and leading cloud technology vendors to provide a well-rounded approach to cloud competence standards. EXIN, as an authority in the IT training industry, brings a wealth of experience and support to the CCC in managing the growing demand for cloud certification. EXIN will be handling all accreditation and exam services on behalf of the CCC as of May 1, 2016.

Joining forces to further advance cloud competence standards in industry is a logical next step for EXIN and the CCC. The CCC will benefit greatly from EXIN’s extensive experience as a leading IT certification and accreditation body. Industry forecasts anticipate continued growth for cloud computing in 2016 and beyond. With this growth, the training and certification needs of IT professionals is of increasing concern for many organizations, making this a good time to combine and boost the efforts of EXIN and the CCC to fill the cloud skills gap.

About the Cloud Credential Council

The Cloud Credential Council (CCC) is an international member-based organization mandated to drive cloud readiness through effective competence development. The CCC has established critical cloud certifications for key IT roles in order to cultivate cloud-ready IT professionals. As an independent and vendor-neutral certification body, the CCC has an expanding list of members consisting of public sector and academic institutions, cloud service providers, cloud users, cloud training providers, professional associations and international certification bodies across the world. Visit for more information.

About EXIN

EXIN is the global independent certification institute for ICT-professionals. With 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. With over 1000 accredited partners EXIN facilitates exams and e-competence assessments in more than 165 countries and 20 languages. EXIN is co-initiator of the e-Competence Framework, which was set up to provide unambiguous ICT certification measurement principles within Europe and beyond. For further information, please visit

Passed The New RESILIA Foundation Course

I am delighted to have just passed the new RESILIA Foundation exam.

As this is a brand new course and certification released by AXELOS, I thought it would be a good idea to provide some details of my experience and the materials I used to prepare for and take the exam.

As part of the current international Train The Trainer (TTT) programme for RESILIA I was provided with comprehensive courseware provided by ITpreneurs. ITpreneurs is one of the four official global RESILIA courseware providers licensed by AXELOS.

I was provided with a copy of the trainer slides which are externally interactive and a digitally protected softcopy version of the student handbook, which includes comprehensive notes and guidance on both cyber resilience and areas which are likely to be examined.

The course book contains one full sample exam and a second sample exam is available for download from the RESILIA website (login may be required). This provides delegates with a total of one-hundred sample questions to use to prepare for the exam proper. The exam consists of fifty questions with a pass score of 65%.

First off I scanned the course book and slides. As the RESILIA foundation course is based at Blooms Level 2, key definitions are certainly examined. Also examined are key and pivotal points and areas regarding cyber resilience. As a trainer it was easy enough for me to spot the key tenants of the course and using the syllabus I got a clear view of what areas are examined. Then I took a day out oy my schedule to read, take notes, prepare, do the sample papers, review and repeat the process again.

Beware though, this approach is not for everyone, and as I learnt later on during the exam proper, once you rule out the question distractors you are generally left with at least two plausible answers.

As part of the TTT, I was provided with an exam voucher to take the exam online. As I am registered through PeopleCert, I took the online exam with them. The process was seamless and best of all, with online proctoring, I did the exam in the comfort my own home office.

Overall the courseware is good, the book is concise and the two sample exams help prepare for the exam proper. Beware though, the exam is not to be taken lightly.

For those trainers out there who want to upskill and deliver RESILIA courses, I understand there is still an opportunity to register for the RESILIA Train The Trainer for free up until the end of August 2015, at least through ITpreneurs.

The next step is to tackle the forthcoming RESILIA Practitioner exam in order to quality as an official trainer for the RESILIA Portfolio.

Q&A with Mark O’Loughlin discussing Cloud Computing for ITSM

 The following is Q&A with Mark O’Loughlin discussing Cloud Computing for ITSM. This interview was held in advance of the itSMF Estonia conference.

On December 2nd, itSMF Estoniais hosting their 9th annual full-English conference, presenting a wide range of topics around ITSM, including DevOps and Cloud. Delegates will be able to enjoy a truly international selection of speakers, including Kevin Behr (co-author of The Phoenix Project) and Adrian Cockcroft (previously Cloud Architect at Netflix).

Attendance fees range from €50 to €100, which is more than a bargain, and to top that, Van Haren Publishing will be giving a free e-book to every delegate.

Leading up to this event, Mark O’Loughlin, as recognised industry leader in the field of service management and cloud computing, shares his view on Cloud Computing. He explains how Cloud Computing is changing IT Service Management, with a Q&A of his presentation at the itSMF UK Conference this November.


Q. Can you give a quick recap of the intro to your session at the itSMF UK Conference?

A. Cloud computing is changing how IT is provided, moving many elements of ownership and control away from in-house and individual IT providers. Therefore this shift in the industry brings about changes which organisations need to be aware of in order to address them.

I provided an overview of the effect of cloud computing on existing IT management practices, including IT service management (ITSM) and ITIL best practices


Q. Why is cloud computing important?

A. Cloud computing is a disruptive innovation in business and IT models. It is disruptive because it is changing how IT products and services are being provided for both the consumer and the service provider. Cloud computing is moving organizations away from the traditional software licensing models and premises-based data centre hosting to ‘pay-as-you-go’ or utility based pricing.

Over time, as the adoption of cloud computing increases, organizations will see a reduction in the IT infrastructure which they would have previously bought, operated and maintained.

Cloud computing does not fit every scenario, but where it does, the promise is one of scalability, lower cost, flexibility and reliability. Please note, it is incumbent on any organisation moving services to the cloud to check how these promises will be delivered.


Q. What does this mean to IT service management and service providers?

A. Cloud service providers are no different to traditional IT service providers in relation to their need to provide quality, cost-effective, secure and available IT services. When you move your services ‘to the cloud’, certain elements of how an organisation traditionally managed IT services will have to change. The difficulty is the lack of knowledge beforehand of what organisations need to change and how to make those changes.

In my presentation I provided a number of considerations and scenarios where organisations will have to adapt and change their processes and working method after outsourcing to a cloud provider, be it a full or partial outsource engagement.


Q. Does this mean organisations have to reinvent the wheel, so to speak, regarding how they run and manage their IT services?

A. Absolutely not. IT organizations using ITIL and other frameworks and standards, will be required to adapt certain elements of their operations to cater for the disruptive nature and benefits of cloud computing.

For those organizations using ITIL best practice and other frameworks and standards the message is clear: there is no need to undo the current IT organization and how it operates. The important thing is to identify the areas that need to be updated, changed or modified. This way organisations can profit from the added value that cloud computing can bring to the organization as well as to the customers and consumers.

These concepts and ideas are further explored in the recently released white paper by AXELOS.

Download a free copy here.


About Mark O’Loughlin:

Mark O’Loughlin is the founder, Managing Director and Principal Consultant of Red Circle Strategies. At Auxilion, Mark is Service Architect and principal consultant.

He is the former director of itSMF Ireland and one of the first people to be globally awarded with the ITIL® Master accreditation.

At the Cloud Credential Council, Mark is as director actively involved in creating and promoting best-practice for cloud computing and service management. He is also the Lead Author and Architect of the Professional Cloud Service Management course and certificate for the Cloud Credential Council. For further details click here.



Professional cloud certifications launched

ITpreneurs has officially launched their Professional Cloud certification trainings. These courses are accredited by the Cloud Credential Council (CCC), the world’s premiere industry representation body in the cloud computing domain. Leverage these trainings to meet the increasing market demand for cloud professionals. Build the cloud-proficient capabilities of your clients’ IT team in key roles.

Five professional-level training courses are now available leading to professional certification examinations delivered by the Cloud Credential Council.

Unique advantages to ITpreneurs Professional Cloud Portfolio include:

Business-focused: Most cloud trainings focus exclusively on technical skills. ITpreneurs Professional Cloud Portfolio focuses on how the cloud fits into business goals and strategies, and takes a ‘whole-business’ perspective;

Vendor-neutral: Offers a ‘big picture’ that is not limited by vendor products or processes (making these trainings appropriate for clients who have previous vendor-based Cloud trainings);

Expert Lead Authors: Authors and peer review panels are international leaders in cloud computing, making the comprehensive, cutting-edge course books ‘worth the price of the training’;

Expand trainings with current clients:   You can offer Professional Cloud training to existing clients as a complement to other frameworks (including ITIL®, TOGAF®);

ITpreneurs sales enablement and operational support facilitate quick adoption of these trainings;

Training roadmaps help you to position the training to clients and end learners;

3-day Course delivered in Classroom or Virtual Classroom format; convenient eBook course book functions as an on-going reference for learners; instructors, instructor training guides, and Train the Trainer (TTT) programs are available.

Interested to learn how you can position and sell the CCC Professional Cloud Portfolio for rapid adoption? View this presentation by myself and Mark Skilton, lead authors of the courses.

Please let me know if you would like more information regarding these courses.