ITIL and the Cloud

There is no doubt that a current shortfall of a defined global best-practice for cloud computing is creating challenges. However previous investments in IT management structures and best practices such as ITIL® can be capitalized on and provide a solid foundation for managing cloud based services and hybrid IT environments.

Click here to read my latest blog for Auxilion, and watch the interview on how ITIL best practices can be utilised in cloud computing.

Cloud Showcase Event

See what an ISO20000 certified & ITIL aligned IT operation looks like in the cloud.

Auxilion provides 24×7 IT Support Services to some of the largest Irish and international organisations around the globe – entirely from the cloud.

Join us on Friday June 26th at our Service Operations Centre in Park West where Cloud Service Management experts Karl Howley and Mark O’Loughlin will host a special workshop on getting best practice IT operations and support into the cloud

Great News. Professional Cloud Service Manager

Great to see @PinkElephantUK delivered another Professional Cloud Service Manager #PCSM  course.

Excellent feedback was received from the delegates and Pink retain their 100% exam success rate with this course.

This is great news for me personally as both the author and creator of the course and as the trainer who delivered this course for Pink Elephant UK.

More news on this great achievement to follow.

If you would like details about the Professional Cloud Service Manager course, please let me know.

Additional details can be found here.

The IT profession and the cloud. Are technical competencies on their way out?

I was interviewed recently by AXELOS (owners of ITIL) regarding the disruptive nature of cloud computing and its effect on traditional IT jobs. A transcript of that interview is included below with a link to the complete interview.

 

Cloud computing is a disruptive innovation for business and IT, changing how technology services are provided for both consumers and service providers.

In practice, cloud computing promises to deliver various IT and compute services quicker, faster and cheaper – without the need for ownership of the whole IT infrastructure. Even typical IT service providers may no longer own certain parts of their IT infrastructure. They may choose to outsource that to a cloud provider in order to capitalize on the economies of scale and lower costs.

But what are the competencies needed to manage this shift in the IT landscape?

Organizations are slowly becoming aware of the need to upskill both their technical and business knowledge in order to 1) understand the shift cloud computing introduces 2) understand how to capitalize on the benefits that cloud adoption brings and 3) understand how to manage procure, integrate and manage cloud computing and cloud based services.

Even if the organization outsources various elements of its IT to a cloud provider it is true to say that, in this hybrid IT cloud model, training and education will be needed for practitioners to understand, work with and benefit from cloud computing.

Staff within technology and outsourced IT providers will absolutely need to be upskilled and certified to handle the requirements of designing, transitioning and managing cloud computing and cloud based services in hybrid IT environments.

Want to know more? Read the complete article here: www.axelos.com/news/it-profession-and-the-cloud