A big thank you to itSMF Canada and everybody I met (you all know who who are) at the conference for such a warm welcome, some great conversations, great food and a great response to my session on Cloud and IT Service Management and the round table session.

I am looking forward to next year already.

Next time I will remember to bring sun screen and a hat!

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.