Calling all Irish based IT Service Managers, IT managers and anyone else in the industry…

Can you help with the following research project by answering a small survey?

Aislinn Collins is currently completing her 3rd year of a BSc. in IT Management in the Institute of Technology Tallaght.  

In order to complete her 3rd Year project she is undertaking research on the impact of the adoption of Cloud Computing on Information Technology Service Management within Irish organizations.  

The focus will be on large organizations but she is happy to receive completed questionnaires from micro, small and medium-sized organizations in order to compare experiences across different sectors.  

Research questions to be answered include whether there is a need for formal ITSM practices such as ITIL or COBIT to be adapted or augmented in light of the new service and deployment models associated with cloud computing.

Please take the short questionnaire https://www.surveymonkey.com/r/NZ7H7FF

Thank you for your help with this research project.

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.