Be Prepared… the meaning of the motto is that a scout must prepare himself by previous thinking out and practising how to act on any accident or emergency so that he is never taken by surprise – Robert Baden-Powell.


You never know what little surprise awaits you just around the corner. So we should all be … Well prepared.


A curious email arrived late last week from the Dutch chapter of the itSMF. It was a last minute request to travel to Holland to speak about, of all subjects, the service catalog. So, a few days later after booking last minute (and expensive flights), preparing the presentation, finalising the logistics and ensuring that a box of books will be available for signing on the day, this little scout is now well prepared. I am looking forward to speaking again in Holland.


Details of the event:

Date: June 22, 2010
Time: 4:00 p.m. to 8:00 p.m.
Location: Green Village in Nieuwegein


Additional details can be found here and translated for non Dutch speakers via Google’s really good translator tool-bar. If you don’t have it yet you should download the translator. It really opens up the world of browsing.

Mark O'Loughlin

Mark is a global authority in helping organisations achieve the very best from their investments in people, technology and digital services. He has served on the Board of Directors of itSMF Ireland and Cloud Credential Council. Mark is a Fellow of the Irish Computer Society, awarded for his achievements and contribution to the IT profession and industry. His prolific publishing includes two books published in four languages, 100’s of articles, and whitepapers. He developed the world’s first certification for the business management of cloud services accredited by Cloud Credential Council. As a member of the international standards group ISO/IEC JTC 1/SC 38, Mark contributed to the development of global standards for IT, cloud and digital services.