Thought Leadership

Mark has produced a wide portfolio of information and value add though leadership downloads.

Access Thought Leadership Downloads

 

The Service Catalog – Book Preview

Download The Service Catalog – Preview 

 

Book Reviews 

Download The Service Catalog Review-itSMF Australia

Download The Service Catalog Reviews – Individual

 

Free White Papers

Download What is a service catalog

Download Why a service catalog

Download Service catalog types – eight basics explained

Download How to excel with the service catalog

Download Put a value on IT using the service catalog

Download What roles are required for an effective service catalog?

 

Service Level Agreement Template

Download Service Level Agreement Template