I came across the following quotes today while looking for the exact wording of Drucker’s quote for a workshop that I am preparing. I think is well worth taking the time to read through each quote as they all have a simple but very important message for us all, especially in these tough economic times.
“Being on par in terms of price and quality only gets you into the game.
Service wins the game.”
“There is only one boss. The customer.
And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else.”
“He profits, most who serves best.”
Arthur F. Sheldon
“The single most important thing to remember about any enterprise is that
there are no results inside its walls. The result of a business is a satisfied customer.”
“Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?”
“Customer complaints are the schoolbooks from which we learn.”
“Here is a simple but powerful rule –
always give people more than what they expect to get.”
“There’s a place in the world for any business that takes care of its customers–after the sale.”
“One customer, well taken care of, could be more valuable than $10,000 worth of advertising.”
Let us not forget who we serve (or help). Ask what is the purpose of your business? If the answer is anything other than to serve your customers think about what this really means for your longevity as a business within the market place.
Always remember, while cash may be king to the finance department, the customer is king to the overall success of the business.